Returns New Goods Terms And Conditions

Conditions for returning new goods:

  • The goods are maximum 12 months old, starting from the date of purchase.
  • The total value of the package to be returned is more than €150.
  • The expiry date is more than 6 months at the time of return.
  • The products are in new condition and have not yet been assembled or used.
  • The products are in their original and undamaged packaging.For the return of long items (= items not on pallets), we need a photo of the items to accept the return.

 Goods that may NOT be returned:

  • Personalised products
  • Products that are not included in the current catalogue
  • Products that have already been assembled or used
  • Spare parts
  • Stock clearance items.


  • If your return request is approved, you will receive a return document.
  • Enclose the return document with your shipment.
  • Once we have received your return, our services will check it and (if approved) credit it. We will keep you informed by e-mail.
  • If you prefer us to pick up the goods, a transport cost of 20€ will be charged.
    This charge only applies to return goods that are NOT subject to a claim.
    If this return is part of a complaint or commercial agreement, NO transport cost will be charged.

If this return is part of a complaint, the above conditions expire and we ask you to contact our customer service at or 056/78 20 57.