Services
A high-quality assortment is a matter of course for us. With service, we really want to make a difference! Every day we make every effort to assist our pool builders with commercial and technical advice.
PPG Customer Service
Whether you want to place an order, have a question about our services, or quickly pick up a product at our pickup counter, our Customer Service team is there to support you. We will be happy to help you with all your questions. Do not hesitate to contact us at info@polletpoolgroup.be or by phone at +32 56 78 20 57.
PPG Technics
Need technical assistance? PPG Technics has got your back! Our team is ready to support our pool builders every working day. Besides giving advice, we also perform on-site interventions on heat pumps and Aquadeck and annually check your pumps and robots preventively. This results in a longer life of your equipment and satisfied customers!
You can reach us via WhatsApp
+32 49 0 01 98 66, technics@polletpoolgroup.be or call us at +32 56 78 20 56.
PPG Sales
Our sales team is at your service with personal advice and smart solutions that are perfect for your swimming pool projects. We think with you and help you make the best choices for an efficient and successful realization and satisfied end customers.
Services in the spotlight
On-site interventions
Could you use help with an installed heat pump or are you going to install an Aquadeck for the first time? No worries, PPG Technics is here for you!
With our fully equipped service van, we come on site to provide you and your customer with the best technical support. Whether it’s a repair, a technical adjustment or expert on-site advice, our team of experienced specialists will help you.
Thus, we guarantee smooth service and perfectly functioning appliances – just as it should be!
Own repair service
A defective appliance? No worries! At PPG Belgium, our own repair service is ready for you. Thanks to a quick and transparent follow-up, you always know where you stand.
Please provide a clear description of the problem and our technicians will immediately get to work. Is your appliance under warranty? Then the repair or replacement is completely free. Even outside of warranty, we take an honest look at whether repair is the right choice, both technically and economically. Register your repair today. We will do the rest.
Return a new product
Would you like to return a new product? You can do so easily and quickly via our online return form. After approval, you will receive a return number and accompanying document, ready to process your shipment smoothly.
Please note that returns only apply to products in perfect condition and within the return conditions.
Preventive maintenance on pumps and robots
PPG Technics is an approved technical service provider for Acis, Speck and Aquagem pumps and Dolphin Maytronics robots. We are happy to preventively check these high-maintenance pool components. This way we extend the life of the devices, generate extra income in the off-season and offer your customer service that contributes to a positive image as a pool builder. Moreover, you get a 1-year warranty on the parts replaced during this maintenance.
PPG Academy
During these courses and hands-on trainings, PPG Technics and pool builders share know-how and inspiring cases around specific themes or pool products. In this way, we are very close to our swimming pool builders.
We deliver according to your requirements
To ensure that your orders are always delivered smoothly and at the right time, we ask you to complete this short questionnaire. That way we can tailor our service even better to your needs and ensure reliable and worry-free delivery, every time.
Aquadeck OrderTool
As a pool builder, enjoy the benefits of our Aquadeck® OrderTool. Put together a new cover in just a few clicks. Just log in, select sizes and options and you will automatically receive a detailed quotation.
This way we avoid mistakes and together we increase customer satisfaction! The Aquadeck® OrderTool allows you to make a detailed price calculation, place an order and view your order history.
Extras to support our professionals
We are all about supporting pool builders and industry professionals. That’s why we offer a wide selection of downloads and tools that make your job easier.
Downloads
Movies, images and documents
Tools
Configurators to help pool builders
Dimensioning tool
Build pools faster and smarter with our advanced sizing tool. Simply enter your project specifications and instantly receive accurate calculations for hydraulics, heating, filtration and lighting tailored to your pool project.
MY PPG
The digital partner
for every pool builder
We are proud to introduce our brand new customer portal MY PPG! This platform supports professional pool builders in their daily activities. It is the place where you will find everything you need: from webshop and order follow-up to after-sales and support services. MY PPG offers you a personal and user-friendly experience, fully tailored to the needs of the modern swimming pool builder.
Numerous benefits
Everything in one place:
Manage your purchases, track your orders and access after-sales support and services, all from one easy-to-use place. This will leave you more time for what really matters: keeping your customers happy.
Personalized and customized:
MY PPG is designed for pool builders, in collaboration with pool builders. The platform provides relevant information and support exactly when you need it.
Contact and support:
Always stay up to date with the latest news, innovations and service updates.
Simple and efficient:
MY PPG makes managing your projects easier than ever. Order materials, manage orders and schedule your work in just a few clicks.
More than a platform, MY PPG is your digital partner at every stage of your pool project.
