Conditions for returning new goods:

• The goods are maximum 12 months old, starting from the date of purchase.
• The total value of the package to be returned is more than €150.
• The expiry date is more than 6 months at the time of return.
• The products are in new condition and have not yet been assembled or used.
• The products are in their original and undamaged packaging.For the return of long items (= items not on pallets), we need a photo of the items to accept the return.

 Goods that may NOT be returned:

• Personalised products
• Products that are not included in the current catalogue
• Products that have already been assembled or used
• Spare parts
• Stock clearance items.

Procedure:

• If your return request is approved, you will receive a return document.
• Enclose the return document with your shipment.
• Once we have received your return, our services will check it and (if approved) credit it. We will keep you informed by e-mail.
• If you prefer us to pick up the goods, a transport cost of 20€ will be charged.
  This charge only applies to return goods that are NOT subject to a claim.
  If this return is part of a complaint or commercial agreement, NO transport cost will be charged.

If this return is part of a complaint, the above conditions expire and we ask you to contact our customer service at info@polletpoolgroup.com or 056/78 20 57.