This Privacy Policy governs the processing of your personal data by a Pollet Group entity as listed in

Appendix 1 (hereinafter collectively referred to as: “Pollet“, “We“, “Us“, “Our“) when you:

  • Visit or use one of our websites (hereinafter generally referred to as: “Websites“) and/or share personal data in doing so (for example by filling in the contact form, sending an e-mail, making a telephone call, etc.);
  • Use our products or services in any other way;
  • Wish to communicate with us via e-mail, telephone, fax and social media;
  • Wish to communicate with us at fairs and events;
  • Explicitly accept this privacy policy.

Below you can find an overview of answers to the most important questions about the processing of your personal data by Pollet.

The identity of the controller and who is protected by this Privacy Policy

In Appendix 1 you will find the registered office addresses and company numbers of the Pollet companies to which this Privacy Policy applies.
Pollet acts as controller within the meaning of privacy legislation, and in this capacity we want to inform you about the processing of personal data.

This Privacy Policy therefore only applies to personal data that Pollet processes as controller. You can address your questions regarding the processing of your personal data to our Privacy Manager via

What personal data does Pollet process?

Pollet processes personal data that are relevant or necessary for the purposes for which they are processed.

Personal data is all data that identifies you or makes you identifiable as a natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to the personal data processed.

Pollet processes different categories of data depending on the purpose of the processing:

  • Identification or contact details such as your first and last name, address, telephone number, e-mail address, electronic identification data such as your public IP address, cookies;
  • Characteristics of the assignments, orders or specific interest you have;
  • Business and/or billing information.

Specifically, and depending on the marketing tools used by us, the following personal data are processed:

Enhanced ConversionsNames, email addresses, phone numbers, addresses, customer identifiers, online identifiers, internet protocol addresses
Google Ads Customer MatchNames, email addresses, phone numbers, addresses, customer identifiers
Google AnalyticsOnline identifiers such as cookie identifiers, internet protocol addresses and device identifiers; client identifiers
Google Data StudioData related to individuals to create reports, charts and diagrams
Google OptimizeOnline identifiers such as cookie identifiers and internet protocol addresses
Google Tag ManagerOnline identifiers such as cookie identifiers and internet protocol addresses
Facebook Ads Custom AudiencesEmail addresses, phone numbers, addresses
HotJarOnline identifiers such as cookie identifiers and internet protocol addresses
CRMNames, email addresses, phone numbers, addresses, customer identifiers, online identifiers, internet protocol addresses

For what purposes does Pollet process your personal data?

We process your personal data for the following purposes:

  • To contact you if you wish to purchase goods or services from us or to answer your general questions through various ways in which you can contact us (store visit, event, fair, mail, social media, etc.);
  • To make orders and deliveries run smoothly when you purchase a product or purchase a service;
  • In the context of our daily business operations related to our legal obligations: to manage our accounting, customer management, dispute management, supplier management, public relations, insurance management, etc.;
  • As part of our recruitment policy. If you submit your application for a vacancy at Pollet, we will process your data at your request for the possible conclusion of an employment contract;
  • To perform statistical analysis in order to improve websites, products and services or to develop new products and services;
  • To share your personal data on our websites or social media;
  • For marketing purposes, i.e. to provide you with targeted communications, promotions, offers and other advertisements from Pollet and selected partners.

Unless you are an existing customer who has already purchased similar goods or services from us, whom we want to target with our own marketing material, Pollet will only send you communications, promotions, offers, newsletters and other advertisements via email or other electronic communication channels from person to person, only if you have explicitly consented to the receipt of such communications, offers, newsletters and other advertisements.

Basis for the processing of your personal data

We process your personal data on the basis of the following legal grounds:

  • Because of our legal obligations;
  • Due to the execution of the agreement you enter into with us or the pre-contractual steps taken by you during your request;
  • Due to the legitimate interest we can assert to help you with our products and services;
  • Because of the explicit consent given by you.

Do we share your personal data with third parties?

Your personal data are mainly processed for internal use.

Pollet will never sell your personal data or make it available to third parties for commercial purposes.

We will always ask your prior consent to transfer data to third parties with the exception of the transfers necessary for the execution of legal obligations if you already have information related to the transfer or if the personal data must remain confidential in the context of a professional secret.

Although processors are not eligible as third parties, we would like to inform you that Pollet relies on processors with which we exchange personal data, such as contractors, ICT service providers, communication agencies, etc. For this purpose, we ensure by means of processor agreements that the processors who process your personal data on our behalf always do so in compliance with the

privacy legislation and only for the purposes explained above. Pollet will verify that the processors will process the personal data in a safe, fair, lawful and proportionate manner.

In the event that the processors called upon by Pollet process personal data outside the European Economic Area (EEA), Pollet will ensure, in accordance with privacy legislation, through contractual or other measures, that these data enjoy an adequate level of protection there comparable to the protection they would enjoy in the EEA.

If necessary for its day-to-day business and always in compliance with privacy legislation, Pollet will also share personal data with parties such as lawyers and collection agencies, banks and insurance companies.

What techniques do we use to protect the privacy of your personal data?

Pollet takes the necessary technical and organizational measures to protect your privacy.

We take various technical measures to protect the personal data we process against unauthorized access or modification, disclosure and destruction, as well as loss and theft, such as: password protection, data encryption, firewalls, antivirus, logging and monitoring of our systems, access control, keeping ICT software up to date, where required and possible we will anonymize the personal data, etc.

Pollet takes organisational measures to protect your personal data, such as designating a responsible Privacy Manager; employing employees who ensure the security of our network, infrastructure and information systems; measures to manage physical access to our offices; our employees only have access to those personal data that are necessary for the performance of their tasks and are trained to perform their tasks with respect for your privacy at all times; we implement the privacy legislation in our business processes, procedures and work instructions.

These measures are regularly reviewed and updated by subjecting them to internal and external audits.

Despite the application of these security measures, it is still possible that third parties could circumvent these measures and obtain and/or use your personal data unlawfully. We cannot be held liable for this in any way and are therefore in no way liable for any unlawful use of your personal data that is made by third parties.

How long do we store your personal data?

Pollet stores your personal data:

  • as long as necessary or relevant for the above processing purposes;
  • for the duration for which we are legally obliged to do so (e.g. in the context of warranty, accounting or labour law obligations);
  • as long as a contractual relationship is ongoing;
  • as long as there may be a legal dispute or investigations regarding the services or products provided by us.

We will handle your personal data in accordance with this Privacy Policy as long as we retain it.

What rights do you have regarding the processing of your personal data?

In accordance with privacy legislation, you have certain rights with regard to the processing of your personal data. Below you can find an overview of these rights.

Right to information and inspection

You have the right to be informed whether Pollet processes your personal data and, when this is the case, to obtain access to that personal data and to the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipients (in particular, recipients in third countries);
  • where possible, the retention period or, if this is not possible, the criteria for determining that period;
  • the right to lodge a complaint with the supervisory authority;
  • information about the source of the data if we obtain personal data through a third party; and
  • the existence of automated decision-making, including profiling.

You have the right to request a free copy of your personal data in a common form. If you request additional copies, Pollet may charge a reasonable fee to cover the administrative costs.

Right to rectification

You have the right to ask Pollet to complete or correct incomplete or inaccurate personal data processed by Pollet.

Right to erasure (“right to be forgotten”)

You have the right to have your personal data deleted by Pollet in the following cases, and without unreasonable delay:

  • your personal data are no longer necessary for the purposes for which they were collected or otherwise processed by Pollet;
  • you withdraw your previous consent for the processing and there is no other legal basis on which Pollet can rely for (further) processing;
  • you object to the processing of your personal data and there are no other grounds for (further) processing by Pollet;
  • your personal data are processed unlawfully;
  • your personal data must be erased in order to comply with a legal obligation;
  • your personal data were collected when you were a minor.

In some cases, we will not be able to comply with your request for data erasure, for example when the processing is necessary for the establishment, exercise or defence of legal claims or because the processing of these personal data is necessary for compliance with legal obligations. We will inform you about this in our response to your request for data deletion.

Right to restrict processing

You have the right to request the restriction of the processing of your personal data if one of the following circumstances applies:

  • you dispute the accuracy of these personal data: their use is limited for a period during which Pollet will verify the accuracy of the data;
  • the processing of your personal data is unlawful: instead of erasing your data, you request to limit their use;
  • Pollet no longer needs your data for the original processing purposes, but you need them for the establishment, exercise or substantiation of a legal claim: instead of erasing your data, their use is restricted for the establishment, exercise or substantiation of the legal claim;
  • as long as no decision has been taken on the exercise of your right to object to the processing, you request to restrict the use of your personal data.

Right to transferability of personal data

You have the right to ask Pollet to obtain your personal data in a structured, commonly used and machine-readable form and the right to transfer that data to another controller. You can ask us to transfer the data directly to the other controller unless this is technically not possible.

This right is only valid for the personal data that you have provided to Pollet on the basis of your consent or for the execution of an agreement and where the processing is carried out via automated processes.

Right of objection and automated individual decision-making

You have the right to object to the processing of your personal data if you are in a special and specific situation that justifies such objection.

Pollet will cease processing your personal data unless it can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms or the processing of your personal data is related to the establishment, exercise or defence of legal claims.

You have the right not to be subjected to a decision based on processing that was exclusively automated, including profiling. This right does not apply to the following cases: when profiling or automated individual decision-making is permitted by a legal provision that also provides for appropriate measures to protect your rights and freedoms; when this is necessary for the conclusion or execution of an agreement; when this is based on your express consent.

How can you exercise your rights?

You can contact us for more information about the Privacy Policy or in connection with the exercise of your rights via the following details:

  • By a letter addressed to BOEKAN NV, to the attention of the Privacy Manager, Brouwerijstraat 14, 8680 Koekelare;
  • Via e-mail to: .

If you wish to exercise any of the above rights, you must provide us with proof of identity (such as a copy of the identity card) or a proxy obtained. As soon as we receive a complaint via the above channels, you will receive a confirmation of receipt. Your request will then be processed within a reasonable period.

Right to complain to a supervisory authority

If you have certain complaints about the processing of your personal data, we thank you for contacting us directly first via one of the above-mentioned contact channels, so that we can solve this for you.

Furthermore, you always have the right to lodge a complaint with the supervisory authority. The contact details of the relevant supervisory authority are available in Appendix 2.

Which cookies do we use?

When you visit our websites, it is possible that certain cookies are placed on your device during the use of the websites. More information can be found in our Cookie Policy.

How are changes to the current privacy policy made?

Pollet’s Privacy Policy is amended from time to time, for example because of changes to our products/services that affect the processing of personal data. We will post any changes to this Privacy Policy and the latest version on our websites.

Appendix 1:

De Pollet Group (Pollet) consists of the following entities, to which this Privacy Declaration applies:

NameAddressCompany number
    Alamo Water Poland SP.z.o.o.  General Tadeusz Kutrzeby Street 17 Mazowiecki 05-082 Stare Babice, Poland    n° 0000203044
    AQUA.COM NV  Diamantstraat 1 2200 Herentals Belgium    (BE) – 0449.488.397
    AQUADECK B.V.  De la Minestraat 2 6021 J Budel Netherlands    NL 8154 9246 7 B 01
    AQUADUCT BV  Diamantstraat 1 2200 Herentals Belgium    (BE) – 0889.378.350
    Aquina Wassertechnik GmbH  Robert-Bosch-Straβe 22 63477 Maintal Germany    Hanau HRB 95478
    BAYARD EUROPE BV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0431.073.245
    CAPPERS SAS  Zone Industrielle du Felet Rue Edouard Michelin 63300 Thiers    TVA : FR 92 498 739 333
    D.W.A.  Groβer Sand 8 76698 Ubstadt-WeiherGroβer Sand 8 Germany  Mannheim HRA 231421
  DELTA WATER ENGINEERING NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0863.958.709
  DELTA WATER SOFTENERS Nederland BV  Sonman 27 5066 GJ Moergestel Netherlands    8540 23 409 B01
    DISTIMMO NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0405.087.539
    ECO-VISION BV  Ambachtslaan 14 3665 As Belgium    (BE) – 0466.654.033
  ESLI End. Urun. Paz. San ve Tic. Ltd. Sti.Antalya Organize Sanayi Bölgesi 1. Ksm Antalya Bulvar No: 36 Döşemealtı / Antalya Turkey    VAT: TR 3800086192
    EURAQUA EUROPE NV  Textielstraat 13 8790 Waregem Belgium    (BE) – 0415.179.794
    EURAQUA UK LTD  Unit 22 Cam Centre, Wilbury WayHitchin SG4 0TW United Kingdom    VAT: GB 396266019
    GH SYSTEMS BV  Industriepark De Bruwaan 45J 9700 Oudenaarde Belgium    (BE) – 0474.474.411
    GOLDEN COAST Ltd  Fishleigh Road Roundswell Commercial Park West Bernstaple, Devon, EX31 3UA    7/11/8525
  GRUPAGUA – POLLET WATER GROUP S.L.Avenida Del Vallès 728, Nave 1 Poligono Industrial Can Petit 08227 TERRASSA (Barcelona) Spain    C.I.F. (VAT): B61011201
    H SERVICES SASAvenue de l’Europe 19 CS 62270 31522 Ramonville Saint Agne Cedex France    TVA : FR : 43832550396
    HEMA T SASAvenue de l’Europe 19 CS 62270 31522 Ramonville Saint Agne Cedex France    TVA : FR : 46489039156
  HEMOTECH BELUX BV (previously Medicole)  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0474 412 845
    HEMOTECH SASAvenue de l’Europe 19 CS 62270 31522 Ramonville Saint Agne Cedex France    TVA : FR : 87348214602
    HERCO Wassertechnik GmbH  Planckstraβe 26 71691 Freiberg Germany    Stuttgart HRB 200160
    HYDRIS ENGINEERING BV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – O836.630.542
    IMPOL SARL  3, Rue Paul Tavernier 77300 Fontainebleau France  TVA : FR 18.484.478.045
    INSOL S.L.Avenida Del Vallès 728, Nave 1 Poligono Industrial Can Petit 08227 TERRASSA (Barcelona) Spain    C.I.F. (VAT): B64712433
    ISSH VZW  Zonnekestraat 13 8501 Kortrijk Belgium    (BE) – 0828 354 759
    KENNET WATER LTDBone Lane 41 Newbury Berks RG14 5SH United Kingdom    VAT: GB 641.9512.40
    MICRON NV  Rue de l’Abattoir 417700 Mouscron Belgium    (BE) – 0432.864.874
    NIVEKO s.r.o.  Nivnická 2716 688 01 Uherský Brod Czech Republic    607 45 801
    PIDGON BV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0518.917.237
    POLLET MEDICAL GROUP NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0718.614.107
    POLLET POOL GROUP NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0419.321.102
    POLLET POOL GROUP UK LTD  Blissard House, Abex Road Newbury RG14 5EY United Kingdom    0582 4859
    POLLET WATER GROUP NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0832 152 409
    POMAZ B.V.  Spaarpot 5, postbus 174 5667 KV Geldrop Netherlands    0500 886 224
    PWG AngolaCentro de Logistica de Talatona- Aremazém E09 Talatona LUANDA Angola    VAT: 541 707 8476
    PWG FRANCE SASZAC “Parc d’activités de Paris Est” 28 Boulevard de Beaubourg 77183 Croissy Beaubourg France  TVA: FR 18.394.137.095
    PWG IRELAND LtdUnit 4 Lisbunny Ind. Est Nenagh Co. Tipperary E45 KD 92 Ireland    VAT: 284733
  PWG ITALIA S.R.L.Nova Milanese (MB) Via Vesuvio 1 CAP 20834 Italy  IVA: 10425510962
    PWG Portugal Lda.Centro Empresarial Sintra Estoril V Armazém B21 Capa Rota ESTRADA DE ALBARRAQUE Portugal    VAT: 504 751 433
    STERIMA MLS LIEGE SA  Rue Saint Exupéry 9, hall 1 4460 Grâce-Hollogne, Luik Belgium    (BE) – 0678.829.754
    STERIMA NV  Zonnekestraat 13 8501 Kortrijk Belgium    (BE) – 0412.498.042
    SUKO NV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0454.444.010
    THE SOFT WATER COMPANY BV  Fonteinplein 3 9700 Oudenaarde Belgium    (BE) – 0810.392.042
    UNIMID BV  Brouwerijstraat 14 8680 Koekelare Belgium    (BE) – 0417.967.456
    VB Klimaattechniek BV  Spaarpot 5, postbus 174 5667 KV Geldrop Netherlands    NL 8077.31.407.B01
    WaterTec GmbH  IZC Grausacher 6 3213 Liebistorf Switzerland    CH-217.0.540.184-2
    WELLDANA A/S  Randersvej 6 6700 Esbjerg Denmark    CVR 18937190
    WYCOMBE WATER LTDUnit 6 Premus Coldharbour Way Aylesbury Bucks., HP19 8AP United Kingdom    VAT : GB 727 2923 24

Appendix 2:

Privacy supervisory authority:

    Belgium (nl)Gegevensbeschermingsautoriteit (GBA) Drukpersstraat 35 1000 Brussel  Tel. +32 2 (0)274 48 00 Fax +32 (0)2 274 48 35 contact@apd-gba.behttps://www.gegevensb er/acties/klacht-indien
    Belgium (fr)Autorité de la protection des données (APD) Rue de la Presse 35 1000 Bruxelles  Tel. +32 (0)2 274 48 00 Fax +32 (0)2 274 48 35 contact@apd-gba.behttps://www.autoritepro r/introduire-une-plain
  Flanders (Flanders)Vlaamse Toezichtscommissie voor verwerking persoonsgegevens Koning Albert II Laan 15 Brussel 1210  Tel. +32 (0) 2 553 20 85 contact@toezichtscommissie.beFormulier melden gegevenslek | Vlaander Intern
  Wallonie (Wallonia)SPW – Service protection des Données Place Joséphine-Charlotte 2 5100- Jambes    dpo@spw.wallonie.beVie privée (wallonie.b
    The Netherlands  Bezuidenhoutseweg 30 P.O. Box 93374 2509 AJ Den Haag/The Hague  Tel. (+31) – (0)70 – 888 8500 Fax +31 70 888 8501https://autoriteitpersoo mulier-klachten
    France  CNIL 3 Place de Fontenoy TSA 80715 – 75334 Paris, Cedex 07  Tel. 01 53 73 22 22 01 53 73 22 00Agir | CNIL tes
    Luxembourg  CNPD 15, Boulevard du Jazz, L-4370 Belvaux  Tel. +352 26 10 60 1 Fax +352 26 10 60 29 info@cnpd.luComplaint form – Individuals – National D Protection Commission Luxembourg (
    Germany  BFDI Graurheindorfer Straße 153 53117 Bonn  Tel. +49 228 997799 0 Fax +49 228 997799 5550 poststelle@bfdi.bund.dehttp://www.bfdi.bund.d
    SpainAEPD C/Jorge Juan, 6 28001 Madrid Spain  Tel.+34 91 266 3517 Fax +34 91 455 5699 internacional@aepd.es agencia/donde-encontra s
    Italy  Garante protezione dei dati peronati Piazza Venezia, 11 00187 Roma  Tel. +39 06 69677 1 Fax +39 06 69677 785 segreteria.stanzione@gpdp.itHome – Garante privacy Garante Privacy
    TurkeyKiisel Verileri Koruma Kurumu Nasuh Akar Mah. Ziyabey Cad. 1407. Sok. No: 4 06520 Balgat-Çankaya/Ankara    Tel. +90 312 216 5050KİŞİSEL VERİLERİ KORU KURUMU | KVKK | Righ Lodge a Complaint
    Poland  Urzad Ochrony Danych Osobowych ul. Stawki 2 00-193 Warsaw  Tel. +48 22 531 03 00 – UODO
    Portugal  CNPDAv. D. Carlos I, 134, 1º1200-651 Lisboa  Tel. +351 21 392 84 00Fax +351 21 397 68 32geral@cnpd.pt izacoes/obrigacoes/viola -de-dados-ou-data-brea
    Denmark  Datatilsynet Carl Jacobsens Vej 35 2500 Valby  Tel. +45 33 1932 00 dt@datatilsynet.dkhttps://www.datatilsyne /english/file-a-complai
    Switzerland  FDPIC Feldeggweg 1 CH- 3003 Berne Switzerland  Tel. +41 (0)58 462 43 95 Fax +41 (0)58 465 99 96 info@edoeb.admin.chhttps://www.edoeb.adm ch/edoeb/en/home/the ic/links/data-protection witzerland.html
    Ireland  DPC 21 Fitzwilliam Square South Dublin 2, D02 RD28    Tel. 01 7650100 / 1800437 737https://forms.dataprote
    United KingdomICO Wycliff House Water Lane -Wilmslow Cheshire SK9 5AFTel. +0303 123 1113 (or +44 1625 545745 if calling from overseas) Fax 01625 524510 omplaint/
    Czech Republic  Office for Personal Data Protection Pplk. Sochora 27 170 00 Prague 7  Tel. +420 234 665 111 Fax +420 234 665 444 posta@uoou.cz
    EuropeEDPS Rue Wiertz 60 Office: Rue Montoyer 30, 6th floor 1047 Bruxelles – Brussel  Tel. +32 2 283 19 00 Fax +32 2 283 19 50 edps@edps.europa.eu a-protection/our-role-su visor/complaints_en